Privacy Policy

Privacy Policy – Lubricant Specialists Australia

Effective Date: 25 September 2025

Lubricant Specialists Australia (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal information including, but not limited to:

• Full name
• Contact details (email, phone number, address)
• Business information
• Payment details (if applicable)
• Website usage data (via cookies and analytics tools)

We collect this information when you:

• Contact us via our website or email
• Purchase products or services
• Subscribe to newsletters or updates
• Interact with us on social media or other platforms

2. Use of Personal Information

We use your personal information to:

• Provide and deliver products and services
• Respond to enquiries and provide customer support
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations

3. Disclosure of Personal Information

We may disclose your personal information to:

• Service providers and contractors who assist us in business operations
• Regulatory authorities when required by law
• Overseas recipients (where applicable), with safeguards to ensure compliance with APPs

We do not sell or rent your personal information to third parties.

4. Overseas Data Transfers

If personal information is transferred overseas, we will:

• Identify the countries involved
• Ensure those recipients comply with the APPs or equivalent standards
• Inform you of your rights regarding overseas disclosures

5. Data Security

We take reasonable steps to protect your personal information from:

• Misuse, interference, and loss
• Unauthorised access, modification, or disclosure

This includes cybersecurity measures, staff training, and secure data storage protocols.

6. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (“Right to be Forgotten”)
• Object to certain data processing activities
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Cookies and Tracking Technologies

Our website uses cookies and third-party analytics tools to improve user experience. You can manage cookie preferences via your browser settings.

8. Notifiable Data Breaches

In the event of a data breach likely to result in serious harm, we will:

• Notify affected individuals promptly
• Report the breach to the OAIC
• Take remedial actions to prevent recurrence

9. Children’s Privacy

If our services are directed at children, we will comply with the upcoming Children’s Online Privacy Code by:

• Providing age-appropriate privacy notices
• Obtaining parental consent
• Enhancing protection of children’s data

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

For questions, access requests, or complaints, please contact:

Privacy Officer
Lubricant Specialists Australia
📞 +61 (8) 6254 7777